Why choose this course?
Supervisors support Branch Managers in managing and coordinating the other people working in the branch
These figures are responsible for managing relationships with customers who pose difficulties or raise objections. They must overcome these issues to ensure that the customer experience and the memory of the company remain positive.
They help to coordinate skills, roles and relationships in the team, ensuring that all employees perform their work to the best of their ability.
Its challenges are the monthly sales budget and the customer satisfaction index.
- RELATIONAL SKILLS
- COMMERCIAL & MANAGEMENT SKILLS
- MANAGERIAL SKILLS
- FOREIGN LANGUAGE SKILLS
- INDUSTRY SKILLS
- Communicating with customers and colleagues
- Working in a sales team
- Managing difficult relationships: conflicts and emotions
Managing the stages of the consultative sales process:
- Welcoming the customer
- Conducting a sales interview
- Presenting the proposal by arguing the benefits for the customer
- Handling objections and solving problems
- Up-selling and cross-selling
- Closing the sale
- Checking the customer’s satisfaction
Coordinating a sales team:
- People management principles
- Sales coaching and mentoring
- English for working in sales
- introductory course in a second foreign language,
Introduction to the car rental market:
- the sector’s characteristics and potential, the target market and the type of target customer.
- how short- and long-term rental works, the main rental contracts and online rental methods
This is the time when you have the opportunity to put your skills and abilities into practice, the enthusiasm and desire to get involved and the spirit of adventure that drives you to explore new parts of the country or Europe.
During the training month, you can immediately put into play the skills you already have and are acquiring, in a paid fixed-term job in one of the branches of our main partner Sixt, either in Italy or in Europe, depending on the regulations of the country. Leave your contact details in the form below to receive all the information.